Student Guide

Online/Off-Campus Student Guide

What is Online Learning and Its Benefits?

Go West From Anywhere

Online Learning occurs when there is a separation between the instructor and the student, usually due to geographical or time concerns that prevent the student from attending an on-campus course.

An online course is web-based and allows students to interact with the instructor and other students through discussion boards, email and other various online resources. Course notes, assignments, projects and grades are delivered using an online course management tool like CourseDen (powered by Desire2Learn). Tests can even be taken online however some instructors may require students to take proctored exams which can be taken at any approved testing center world-wide. Additional proctored testing site fees may apply.

Online learning generally provides considerable freedom, allowing students to often choose when and where they'll participate in class activities. But at the same time, UWG|Online courses  are not like independent study or self-paced courses where students work by themselves or at their own pace. Each course has a syllabus and schedule to follow. Instructors specify the content to be covered in the course, dates for exams and quizzes, individual and group assignments and other activities that students must complete by a particular date.

Online Programs Offered at UWG

Courses

Depending on the program, you can earn your degree online, face-to-face, or in a hybrid setting. You'll be taught by experienced, well-credentialed experts and you can expect low student-teacher ratios.

Areas of interest include:

  • Education
  • Nursing
  • Criminology / Criminal Justice
  • Computer Science
  • Business
  • Dual Credit / Joint Enrollment
  • Undecided? Start today with eCore!

    For more info and a list of the available degrees, see http://uwgonline.westga.edu

    Dozens of distance courses in many disciplines are offered each term. Courses available.

    Online Degree and Certificate Programs may not be available in all states. If you are an out-of-state student, please contact Janet Gubbins, the Director of Distance Education, to confirm that the program is available in your state.


    Deciding if Online Courses are for You

    As a online student, you will have many advantages in that you will be able to take courses at a place and time convenient for YOU. You will also have the opportunity to interact with a variety of students from a dispersed geographical area, and will have access to a greater number of resources and experts than you might in a traditional classroom setting. Finally, you may find that you are able to have greater control over the learning process, and may be able to customize the course in a way that best suits your specific learning needs.

    However, you must be prepared to take on greater responsibility than those engaged in traditional learning. You will need to discipline yourself to stay actively involved with the course, and may find that you spend an even greater amount of time reading and preparing for this course than you do a traditional course. Studies show that successful distance learning students are independent, self-motivated, and disciplined. You must be able to access and use a computer with reliable Internet access and be able to use basic computer software.

    To help you decide, you can take the the USG's Student Online Readiness Tool or the eCore Orientation Quiz.

    Getting Admitted to UWG


    Apply UWG is an accredited institution with specific requirements for degree seeking students. Students enrolling in online learning or off-campus courses must first be admitted through the admissions office. It is important that students register for distance classes during early registration whenever possible.

    Check out The Scoop for instructions, specific term important dates, deadlines, directions to off-campus sites, and fee schedules.

    If you wish to attend UWG as an undergraduate, you may apply online.

    If you wish to attend a graduate course at UWG, you may apply to the Graduate School.

    For Registration and Financial Aid, the Enrollment Services Center is available via email, phone, or in-person on the first floor of Parker Hall. See http://www.westga.edu/esc/.

    All students may contact the Office of Student Accounts (http://www.westga.edu/bursar/index_1561.php) by phone or visit their offices located on the first floor of Aycock Hall to make payments online, over the phone, or in person.

    Fees can be paid online through BANWEB with any of these major credit cards; American Express, Discover, Master Card or with a check by using the Web Check option.

    They can also be paid in person with cash or a personal check at the Cashier’s window in Aycock Hall. (Credit cards cannot be accepted in person or over the phone.)

    For more information specific to the program you are interested in, please check out our site or use one of the following resources

    Online Degree and Certificate Programs may not be available in all states. If you are an out-of-state student, please contact Janet Gubbins, the Director of Distance Education, to confirm that the program is available in your state.

    If you are a student in the Newnan area, please contact the Newnan center with assitance with admissions and registration: 770-254-7280.

    Orientation to Online/Off-Campus Learning

    Orientation Options for Online Students: All online instructors are provided with narrated and non-narrated orientation presentations, as well as a complete Orientation module that they may include in their online class. The module reviews services, as well as navigation of the course management system, how to use each of the tools, practice assignments, and information on how to get help. For those enrolled in hybrid courses, we sponsor multiple drop-in sessions, set up help tables outside busy locations, offer to do in-class demonstrations, and participate in the on-campus orientations.

    Access to resources are communicated to students through the course syllabi, university websites, e-mail announcements, face-to-face orientations, online student orientations available within the course management system (CourseDen), myUWG portal announcements, and the UWG Student Handbook (http://www.westga.edu/~handbook/index.php). All new students who register for at least one face-to-face or hybrid (partially online) course is required to attend an on-campus orientation before starting classes. Only students who take only fully online courses may be exempt from having to travel to campus for an orientation (check specific online program requirements at http://uwgonline.westga.edu.

    Newnan Center students attend a Commuter Orientation on the main campus. Please contact the Newnan Center at 770-254-7280 for more information.

    Additional online orientation resources, including details on how to access a demo course, are provided on our Orientation site: http://uwgonline.westga.edu/orientation.php

    All new eCore students must complete an online orientation and quiz prior to enrolling in an eCore course. The orientation provides students with critical information about course success as well as what to expect in their online course. In addition, the eCore Student Success Manager sends a Getting Started Letter to all eCore students at the beginning of the term (https://ecore.usg.edu/students/start/). Students may also refer to the eCore website or the eCore Student Guide online for ongoing reference (http://ecore.usg.edu/student_guide.pdf).

    Also, all registered eCore students are encouraged to login early to the online course management system, GoView, and complete an additional eCore Student Orientation course.

    All eCore courses also include a course-specific orientation within the first week’s lesson. Specific degree programs may have additional orientation requirements.

    Finding Online/Off-Campus Courses on Banweb

    All courses offered at a distance are noted on Banweb with a "G", "D", or an "N" beside the section number, and on the UWG Online courses page.

    G Courses

    Courses are taught completely online through the University System of Georgia, as an eCore™ course or a WebMBA course. Some courses are taught completely through one or both of these distance means, while others combine the technologies with the traditional classroom, requiring students to travel to campus for one or more class sessions. Banweb provides specific information about the type of media used in the distance course, how often, and specific instructions on how to get started.

    D Courses

    Courses are taught partially online (meets at least 51% - 94% online) through CourseDen, or other technologies. Students will be required to travel to campus for one or more face-to-face class sessions.

    N Courses

    Courses are taught at least 95% online through CourseDen, or other technologies, instead of face-to-face. Courses will not have more than one face-to-face meeting, in addition to a final proctored exam if required.

    If questions remain, contact UWG|Online at online@westga.edu directly for clarification.

    Costs, Registering, and Fee Payment for Online/Off-Campus Courses

    A student must first be admitted to our school, before they can register for classes.

    How to register online -  http://www.westga.edu/handbook/9.php

    Questions about registration - see Registrar's office website

    Tuition and Fees - Off-campus course students (section#s 40-99) and students in fully online courses (NET) are often not charged all mandatory fees unless they ALSO take an on-campus course (on the main Carrollton campus).  All students in the University System of Georgia must pay the Special Institutional Fee; however, other fee rules can very by program or by course - see our Cost page for sample comparisons: http://uwgonline.westga.edu/cost.php

    Mandatory Fees - http://www.westga.edu/bursar/index_13095.php

    Special Course Fees - http://www.westga.edu/assetsDept/bursar/Fees%281%29.pdf

    Test Proctoring Fees - in addition, some instructors in fully online course may require that you take a proctored exam at a testing site. These sites may charge students a proctoring fee that is anywhere from $10 per exam to $50 per exam. Check with the instructor to find out whether a class will require a proctored exam.

    Undergraduate and Graduate Fee information, registration dates and fee payment deadlines are available in The Scoop semester campus information guide. 

    For Registration and Financial Aid information, the Enrollment Services Center is available via email, phone, or in-person on the 1st floor of Parker Hall. See http://www.westga.edu/esc/.

    All students may contact the Office of Student Accounts (http://www.westga.edu/bursar/index_1561.php) to make payments online, over the phone or in person. Fees can be paid online through BANWEB with any of these major credit cards or with a check by using the Web Check option. Credit cards cannot be accepted in person or over the phone. Fees can also be paid in person with cash, personal check or money order at the Cashier's window in Aycock Hall.

    How to Login

    CourseDen Log in - Now using UWG ID!

    UWG ID: A single username and password that gives you convenient access to many UWG Services -  includes your UWG gmail and CourseDen!

    STEP 1: You must have already registered your UWG ID here: https://selfservice.westga.edu
    (hint = registered UWG ID accesses your UWG gmail)

    STEP 2:  Log in at: http://westga.view.usg.edu and enter:
    Username = your registered UWG ID username (ex. sdoe1)
    Password = your registered UWG ID password (hint = it’s at least 12 characters long)

    Need Help?

    For UWG ID help, contact ITS Service Desk - M-F 8am-5pm - 678-839-6587 - servicedesk@westga.edu

    For CourseDen help, contact UWG|Online Helpdesk - M-F 8am-5pm - 678-839-6248
    CourseDen 24-hour Help - http://D2Lhelp.view.usg.edu

    Learn more about the UWG ID by visiting the UWG ID Information Page.

    Where to Get Help

    For online/off-campus students: basic directions, links to tutorials, services, downloads - http://uwgonline.westga.edu/students.php

    Orientation options, including a demo course: http://uwgonline.westga.edu/orientation.php

    For help with Campus Email, Banweb, and other online services offered by the University, please contact Information Technology Services at: http://www.westga.edu/its/570_941.php

    Telephone & Email Support Specific to Online Education? 
    M-F 8am-5pm help by phone:
    Call the UWG|Online Helpline @
    678-839-6248 or 1-855-933-UWGO (8946)
    by email: online@westga.edu

    *24-Hour Help:
    https://D2Lhelp.view.usg.edu *
    1-855-772-0423
    24 hours a day / 7 days a week
    * Make sure you mention that your course is hosted on the University of West Georgia's Server at https://westga.view.usg.edu/

    Registrar: 678-839-6438

    Admissions - Undergraduate: 678-839-4000
    Admissions - Graduate: 678-839-6419
    Bookstore: 678-839-6523
    Library: 1-800-295-2321

    Online Student Guide - http://uwgonline.westga.edu/online-student-guide.php
    UWG Connection & Student Guide - http://www.westga.edu/handbook/77.php

    Financial Aid for Online/Off-Campus Students

    For Registration and Financial Aid, the Enrollment Services Center is available via email, phone, or in-person on the 1st floor of Parker Hall. See http://www.westga.edu/esc/.

    All related forms are available online at: http://www.westga.edu/financialAid/index_2774.php.
    Students may apply for financial aid online, including the ability to have students and parents sign their application using an electronic pin# at http://www.pin.ed.gov/.

    The UWG Financial Aid office also offers presentations and courses to groups, classes, and individuals, on financial aid, financial planning, and other money matters. Consultation and appointments with Financial Aid advisors and staff are available both face-to-face and via phone.

    The same financial aid opportunities are available for online students as on-campus students. Financial Aid info can be found at: http://www.westga.edu/finaid/

    Additionally, our UWG Online and eCore web sites highlight the aid that is available and the costs:

    A Student Affairs Generalist, housed part-time at the Newnan Center, provides assistance with financial aid to Newnan students. In addition, the Newnan Center awards 4-6 scholarships each year. A FAFSA Night is also held annually at the Newnan Center. For more information, please contact the Newnan Center at 770-254-7280

    Textbooks

    Regular Course Materials:
    UWG course materials may be purchased in person at the University Bookstore or through the UWG Bookstore’s website (http://www.bookstore.westga.edu/), with delivery available via mail service for an additional fee. Students who buy books online may also return them for a refund, provided they follow the proper return policy guidelines found on the bookstore receipt. University of West Georgia students may use their Bookstore to the Rescue financial aid funds to purchase their Textbooks by following the steps here: http://www.westga.edu/financialAid/index_18578.php.

    Special Order Materials:
    To special order course materials from the University Bookstore, you must email (bookstore@westga.edu) your name, student ID number, phone number, E-mail address (school and/or personal) and course(s) and text information. Special Order questions can be answered by calling the bookstore at 678-839-5562.

    Once your books arrive, you will be contacted either by phone, e-mail or both for you to pick up your order. If students prefer to have their books shipped at an additional cost; they will need to notify the bookstore and provide their shipping information.

    Students ordering special order textbooks may use the Bookstore to the Rescue financial aid program to purchase their Textbooks by following the steps here: http://www.westga.edu/financialAid/index_18578.php

    It is very important to note students should consider special orders very carefully and are committed to seeing their order through to completion.

    eCore students may order their textbooks through the MBS Direct website or by phone, fax, or email. The eCore website contains a list of all textbooks needed for eCore courses (http://ecore.usg.edu/courses/textbooks.php) as well as a convenient link to the MBS Direct Bookstore. eCore Students may also special order their books through the UWG Campus Bookstore, through the process detailed for face to face students. eCore students may use their Bookstore to the Rescue financial aid funds to purchase their eCore Textbooks by filling out this form: https://ecore.usg.edu/courses/textbooks/order/form.php. Students will need to pick up their special orders in person in order to use their Bookstore to the Rescue funds.

    Bookstore services for distance and off-campus students are evaluated in the Distance Learning/off-campus evaluation form. According to results from the last three years, more than 85 percent of students agreed or strongly agreed that materials required for their courses were available for convenient purchase.

    Free Email for UWG Students

    Every UWG student is assigned a FREE email account. Email accounts are activated once you have been admitted and registered for at least one class. To access your email accounts follow these steps:

    • Access the University of West Georgia homepage (http://www.westga.edu/)
    • Select "myUWG" from the Main Menu on the left. MyUWG gives you access to email, banweb, and some course resources.
    • From the next screen, type in your username and password. If you don't know your username and password click on the link that says "How do I get my username and password".
    • Once you have logged into your email account, you can view mail by clicking on email at the top right. You also can view campus events, change password, and modify the page layout.
    • To change your password click on "My Account" at the top left of the page. Also, inside My Account, you can change the time before your email account automatically logs you out.
    • To change the content and layout of your email page, click on "Content/Layout" below the My Account link. Here you can add or delete features on your email page.

      If you have any problems contact ITS at 678-839-6587 or send an email to helpdesk@westga.edu

    Library Services for Online/Off-Campus Students

    Library

    If you are a Georgia resident and a student at the University of West Georgia, you may use the library services of any college or university within the university system of Georgia. Also, as a student in the University System, you can search nearly 100 databases through GALILEO, the statewide virtual libraray. These databases enable you to identify books, articles, dissertations, government reports, etc. - on any subject. Once you've identified the materials you need, check the nearest academic library. If there are some materials you can't find, call the Ingram Library at 1-800-295-2321, or 678-839-6507 or email cgoodson@westga.edu.

    Also among the services are research consultation, check-out and delivery (by mail or courier) of books from the UWG collection and delivery of journal articles, or other library materials not available online, through our electronic delivery management system, ILLiad. Directions for using the services can be found at http://libguides.westga.edu/content.php?pid=194447. Questions can be directed to Margot Davis (mdavis@westga, 678-839-6321).

    UWG’s Library maintains a web page that outlines library services and resources available to online/off-campus students: (http://libguides.westga.edu/content.php?pid=194430). Links to the library’s DL services are included within each course home page and on the syllabi for all distance courses. The library employs a full-time individual dedicated to supporting off-campus students. All online students can access information on how to utilizes the Online Library Learning Center (http://www.usg.edu/galileo/skills/).

    Library resources for eCore Students are also provided inside each eCore course.

    Click here to access the UWG|Online Library Service page

    UWG’s Office of Distance Learning Library Services coordinates with UWG Distance Education for assessment of student library services, and Distance Education Student Evaluations include two questions related to whether students are aware of such library services and whether students make use of them (http://www.westga.edu/~distance/data/eval/).

    Atomic Learning Tutorials

    What is it?

    Atomic Learning makes learning new technology easy! It provides online training resources to show you "how do I do that", with a library of thousands of short, easy to understand tutorial movies, and "how do I apply that" training that can be used as an integral part of a professional development program and a valuable curriculum supplement.

    Provides tutorials in:

    • CourseDen (Desire2Learn 10.2)
    • Moodle
    • Photoshop
    • iPod/iTunes/iPad
    • Microsoft Office
    • Web Browsers
    • Workshops: wikis, blogs, podcasting
    • Accessibility training

    To use this service, go to their website: www.atomiclearning.com. The login information can be found on the CourseDen main page after you have logged in to CourseDen.

    Tutoring Services

    Tutoring The new Center for Academic Success (CAS) provides services, programs, and opportunities to help all undergraduate students succeed academically. The CAS offers free appointment-based peer tutoring in core courses, as well as supplemental instruction (SI)—which is peer-facilitated collaborative learning—in a variety of disciplines. Students seeking help with study skills and strategies can attend workshops though the Academic Success Workshop series, or work individually with either a staff or peer Academic Coach. Beginning Fall 2014, the CAS will also offer “Back on Track,” a voluntary academic recovery program designed for students who want to improve their grades and academic standing.

    The Center for Academic Success is located in UCC 200, and can be reached at 678-839-6280. Our email address is cas@westga.edu

    The CAS Center offers:

    1. An Academic Coaching Program - Academic coaches, peers and professionals, can assist you with any challenges you may face as you transition into college, as well as the obstacles you may encounter as you enter your second year. Including:
      1. Study skills
      2. Time management
      3. Test Taking
      4. Learning Styles
    2. A Peer Tutoring Program
      1. One-on-one tutoring in all core curriculum courses
      2. Some major specific courses in accounting, biology, chemistry and math
    3. A Supplemental Instruction Program - The Supplemental Instruction Program, or SI, provides conveniently scheduled study sessions led by a trained student leader who has already made an A in difficult courses. SI leaders use engaging activities to help you understand and retain difficult course material.

    For computer training: CAS has several tutors with specific skill in tutoring for CS 1000 (Practical Computing), CS 1020 (Computers and Society), and CS 1030 (Intro to Computer Concepts) who’d be able to offer computer literacy support.

    Additionally, any of the CAS tutors are trained to meet their student “tutees” where they are in any of their current soft-skill proficiency level (reading, language, computer literacy, etc.). All CAS’ tutors are computer proficient at least at the basic use level and would be able to infuse tutoring sessions with computer literacy techniques should a student need or desire that assistance.

    In addition to the CAS Center students have the Writing Center (http://www.westga.edu/writing/) and Math Tutoring Center (http://www.westga.edu/math/index_176.php) available for walk-in assistance (Math) and appointments (Writing).

    For online/off-campus students:

    • Faculty members hold online office hours in order to offer additional support to their distance and off-campus students. CourseDen (D2L), Blackboard Collaborate, Blackboard IM, Google Hangout, and other distance education technologies have provided effective ways for faculty to provide learning support.
    • If there are special requirements that students need at off-campus sites, such as the Newnan Center, arrangements are made for personnel from the main campus to be available on site. This is in addition to the regularly-scheduled office hours that faculty provide at off-campus locations.
    • An English instructor operates a Newnan Writing Center which offers assistance to students one day per week.
    • The Distance and Distributed Education Center provides many levels of support, including support and services for academic support. Smarthinking, an online tutoring and writing service, is provided for all online/off-campus students, including eCore and students enrolled at the Newnan Center or any other off-campus instructional site. http://ecore.usg.edu/students/tutoring.php. SmarThinking covers topics including Writing, Reading, Mathematics, Science, Business, English for Speakers of Other Languages, Spanish, Nursing and Allied Health, and Computers and Technology.
    • Plagiarism services, such as TurnItIn is also available as a teaching tool for fully online/off-campus students and faculty involved in UWG Online and eCore.
    • Beginning Fall Semester 2012, Online Tutors will be embedded in eCore math and science classes, offering virtual tutoring sessions to eCore students via the online platform GoView.

    Exams and Testing

    All students benefit from the testing services of the Learning Support and Testing Office of the University of West Georgia. The Learning Support and Testing Office provides departmental, institutional, and national testing opportunities to students and non-students in an atmosphere which enables examinees to perform to the best of their abilities. This atmosphere relies on test administration practices which:

    1. adhere to nationally recognized professional testing standards and government regulations,
    2. maintain the integrity of the testing process by incorporating ethical standards and security measures, and
    3. treat all examinees in a professional yet personable manner.

    The UWG testing office adheres to the Standards and Guidelines of the National College Testing Association. Students can arrange services by calling or emailing the Testing Office. The Testing Office provides a variety of test registration materials and also administers a series of national and institutional exams. The Testing Office also provides a supervised environment for students with documented physical and/or learning disabilities that are eligible to receive accommodations, such as extended time for their classroom tests. The Testing Office provides test proctoring services to UWG students, including online/off-campus and eCore students. As well as to other institutions and various entities such as licensing boards and national testing companies for a small fee.

    For online/off-campus students:

    • Off-campus students often take exams administered by their professors at their off-campus locations. The Newnan Center also provides test proctoring services on site.
    • Off-campus and distance students can also use approved proctoring sites at other university libraries or approved testing sites worldwide.
    • Exams and quizzes can be administered via CourseDen (D2L) either online at a location convenient to the student or a designated computer lab.
    • Some students who take their CourseDen (D2L) exams in a computer lab use Respondus Lock Down Browser as an additional means of security and integrity.

    Instructors who teach courses that are mostly online have the option of using UWG Online’s online Exam Proctoring Services (http://uwgonline.westga.edu/exams.php) Students schedule their tests at a center convenient to them, and the UWG Online Testing Coordinator provides the proctor with the password. Proctors confirm the identity of the student, enter the password through the course management, maintain physical proximity to the student, and ensure exam integrity. The UWG Online Testing Coordinator locates proctors for students who are located more than 100 miles away from an approved site.

    Through funds raised through online course tuition, UWG was able to expand and update its Carrollton Campus Testing Center site, as well as open a new site at the off-campus Newnan site. The Newnan Center offers proctoring services to students taking eCore, UWG Online, and online courses from other universities (for a small fee). Students make appointments with Newnan staff to have midterm and final exams proctored at the Newnan Center. Students may purchase blue books and scantrons at the Newnan Center.

    Proctored testing services for online eCore students are administered through UWG’s central eCore office: http://ecore.usg.edu/exams/

    Health Services

    Health Education within the University of West Georgia’s Health Services, takes a proactive approach for providing quality personal health and wellness education. Innovative and relative programs that include class and group presentations, guest speakers, interactive activities, and social norming marketing campaigns provide a comprehensive, evidence based approach.

    Health Education annually evaluates and reviews the unique demands of the ever changing student body. Most recently, Georgia Network Sexual Assault (GNESA) named UWG’s Sexual Violence Prevention Program as a model program for other campuses. Additionally, our “Stop Sexual Violence” poster series has received National recognition. Each year brings new challenges. We remain flexible within a structured learning environment so that, we may meet the ever changing needs of our students.  For more information about some UWG and other health resources visit: http://www.westga.edu/health/index_4180.php.

    Also check out the Wolf Wellness website: http://www.westga.edu/wolfwellness and the UWG Student Health 101 online magazine: http://readsh101.com/westga.html.

    UWG   |   Health Services   |   678.839.6452   |   http://www.westga.edu/health

    Miscellaneous Services

    The College of Education offers a Comprehensive Community Clinic, who is dedicated to offering services for the community in special education, counseling, communication sciences and disorders, mathematics, and language and literacy. They are an educational training facility for undergraduate and graduate students to apply the skills and knowledge they gain during their academic studies in a highly supervised clinical environment. The Clinic offers fee-based ADD/HD screening for UWG students. The ADD/HD screening is a two-step process. Step one involves a remote/online evaluation, but if the student is recommended for step two of the process, step two has to be done in person on the UWG campus. Please note: The evaluation in step one can only be used by the Comprehensive Community Clinic and cannot be forwarded to an external physician or clinic. Students who wish to undergo the screening must contact the clinic at 678-839-6145 or ccc@westga.edu.

    Counseling Services

    The Counseling Center (http://www.westga.edu/counseling/) provides, academic and mental health counseling for all University of West Georgia students. Some of the areas of assistance include adjustment to college, personal exploration/growth, relationships, substance abuse and psychotherapy. Additional support services for disabled are also coordinated through the Center.

    Off-campus and online students may contact the Counseling Center regarding online counseling sessions with UWG's Electronic Delivery Counselor. To schedule an appointment call 678-839-6428. For more information please click here.

    Some types of mental health counseling will possibly require one face-to-face visit. If an off-campus or distance student cannot come to campus, the Counseling Center may recommend Electronic Counseling through the Counseling Center. An Electronic Delivery Counselor can service fully online students by offering live and archived, group and individual counseling.

    A Student Affairs Generalist, housed part-time at the Newnan Center, serves as a first-stop source for student services such as the Counseling Center. This person then refers those who need additional help to the appropriate office on the main campus. This person is also available to assist faculty members with student issues such as disruptive behavior, academic dishonesty, stress, medical concerns, safety concerns, and interpersonal conflict.

     

    Accessibility Services

    Students who have learning, psychological or physical accessibility concerns may contact Accessibility Services at the University of West Georgia (http://www.westga.edu/studentDev/index_8884.php). The office of Accessibility Services is housed in the Counseling Center (http://www.westga.edu/counseling/) and is committed to providing access to campus resources and opportunities to allow students with disabilities to obtain a quality educational experience at UWG. Students may contact coordinators from Accessibility Services by telephone or email. These coordinators communicate with faculty to plan for the individual needs of students.

    A Student Affairs Generalist, housed part-time at the Newnan Center, serves as a first-stop source for student services such as Accessibility services. This person then refers those who need additional help to the appropriate office on the main campus.

    The Distance & Distributed Education Center also helps faculty provide technology options for students with accessibility concerns. For example, instructors are provided with the tools to create ADA-compliant web resources; closed captioning for audio or video-based lectures, audio-based discussion boards, and tools for students with limited dexterity.

    Blackboard Collaborate/Wimba Classroom and CourseDen (UWG course management system) have accessibility features, including closed captioning, and formatting for browser readers. UWG Online trains faculty on appropriate uses of technology to meet the needs of students with disabilities and to meet ADA guidelines.

    Atomic Learning’s Suite of online tutorials is available for all UWG students and faculty, with a wealth of technology topics specific to Accessibility services. http://www.atomiclearning.com/.

    Additional accessibility information is provided for eCore students here:https://ecore.usg.edu/students/disability.php

    Advising Services

    Advising

    The Advisement Center has academic advisors who help students explore various options and help them choose a major best suited for them. Advisement Center staff members are available by appointment, phone and email, for advisement (678-839-6280, advisingcenter-list@westga.edu).

    The Advising Center Offers…

    1. information about advising and registration
    2. access to tools that put you in the driver’s seat
    3. course recommendations to keep students on track for graduation
    4. the fastest graduation date possible

    For those who have declared a major, the Advisement Center provides a guide, click on the following link and look for “Who is My Advisor”: www.westga.edu/advising

    • In addition to the Advisement Center there are professional academic advisors in The College of Education (http://www.westga.edu/coeadvisement/), Richards College of Business (http://www.westga.edu/business/richards_college_advising.php) and Tanner Health System School of Nursing (http://nursing.westga.edu/index_69.php). These advisement centers: provide intensive advising support through regular contact with their advisees
    • help students explore various fields of interest, select a specific academic major, research career options that relate to their programs
    • develop plans of study appropriate for students’ educational goals
    • refer students to other campus offices for assistance in academic, personal, and career counseling; academic skills development; and financial aid

    Since 2008, real-time online services have been made available to facilitate virtual advisement via instant-messaging and online collaborative tools. Faculty and departments advise distance and off-campus students online via email, web-conferencing, and by telephone. Students can also receive advising from faculty and full-time advisors at our off-campus locations, at specified times.

    As of Fall 2012, courses are provided within our online learning management system (CourseDen D2L) for advising based on at-risk situations or majors.

    While online eCore students are still directed to consult with an advisor in their program of study or the Advisement center, eCore students are also assigned eCore Advisors. They are knowledgeable about all issues associated with admissions, registration, student services, and success in the eCore program. The eCore Advisors and central eCore Student Success Manager and accompanying Student Success Team members contact the online eCore students frequently via Google groups, with tidbits of helpful information and reminders. The eCore Student Success Team also takes at-risk reports from all eCore instructors and follow-up with at-risk students by email, phone, or text.

    At our Newnan Center, several advisors are available:

    • The Academic Instructional Support Specialist provides general academic advising for undeclared majors and visitors.
    • Part-time advisor for COE students (housed at Newnan one day a week)
    • Part-time eCore advisor (housed at Newnan one-two days a week)

    Additionally, Nursing students may contact a program advisor via email or phone.

    Military and Veterans Services

    UWG|Online is proud to support our military and offers several online and off-campus programs to meet the needs of military veterans, active service members, dependents and survivors as they pursue their educational goals or make the transition into a different career.

    Please see our Military Options page.

    Career Services

    Career Services

    The Department of Career Services offers a host of services for campus and off-campus students through its online Career Web at http://careerweb.westga.edu/. Career Web lists both on-campus and off-campus Job Fairs.

    The Department of Career Services offers four main services to students: Career Employment, Student Employment, Professional Practice, and the Volunteer Office. For all career services, students can email, call or visit the office.

    In addition, career counseling services are available to off-campus students through the Student Development Center of Student Services (http://www.westga.edu/~sdev/). Students may contact the Student Development Center regarding career counseling services by phone or email.

    Finally, the Department of Career Services offers an online service for mock interviews through InterviewStream and an online career library through Vault. InterviewStream will record student interviews that they can send to Career Services for evaluation or use the recordings for a self-evaluation. The Vault has information on a multitude of careers for students to research. Students may access both InterviewStream and Vault on the Career Services Website by clicking on “Students.”

    A Student Affairs Generalist, housed part-time at the Newnan Center, serves as a first-stop source for student services such as career development and career services. She then refers those who need additional help to the appropriate office on the main campus. Additionally, Career Services staff plan scheduled visits to meet with interested students.

    Distance Education Student Evaluations include a question that evaluates the availability of career services information on UWG's website (http://www.westga.edu/~distance/data/eval/). In the last three years, less than four percent of the students who submitted the distance evaluation felt that information regarding career services for UWG's distance students needed improvement.

    Please contact Career Services at 678-839-6431 or careerservices@westga.edu for more information.

    Software and Technology Services

    Software and Technology Services for Online Learning

    Most required software that may be used is either free or provided by the University of West Georgia to students directly or made available in campus labs, except in highly- specialized content areas.

    Students may download software from Software Resources & Services (SRS) for free or at discounted rates using their UWG email account credentials at the following site http://personal.srs.usg.edu/Personal_2/Student-Media_2

    The list of additional free software provided to all UWG students, includes but is not limited to: the latest version of the Microsoft Office Suite, the latest Windows OS, the latest Mac OS, and virus protection. File transfer software, and numerous task-specific applications are available both in on-campus labs, the Newnan Center.

    The university provides students with a UWG ID account, this account grants access to campus email (including calendar and Google Apps via Gmail.com), myUWG, CourseDen, the ConnectWest Wireless Network, Parking Services, and the Campus Virtual Private Network (VPN).

    The university also provides students with free personal web space. Many asynchronous and synchronous distance education technologies are available for use to enhance on-campus courses or deliver instruction. The primary tool used for this purpose is our course management system (Course Den/D2L), which includes, but is not limited to, discussion boards, email, and various types of online assessments.

    A variety of additional distance education supplemental software, tools, and services are available freely to all instructors, students, and administrators: Wimba Classroom (live and archived audio, video, texting, polling, assessments, application sharing), Wimba Voice Tools (asynchronous audio podcasts and emails, threaded audio/text discussion boards), Respondus Lock Down (a custom browser that locks down the testing environment), Wikispaces (for online collaboration), CourseEval (online surveys), and online presentation tools such as Impatica, Camtasia, Respondus Studymate (interactive flash modules), and Quiz Creator.

    In addition to video streaming and podcast servers that supports mobile formats, UWG has recently added Wimba Pronto. Pronto is an instant communication platform designed for educators to advance and promote collaborative learning in an environment that integrates seamlessly with our course management system. Pronto includes unique features to specifically benefit students, teachers, and educational institutions including audio and video conferencing, instant messaging, app sharing, whiteboard, tutoring, office hours, and instant access to campus services. Additional free software, services, and tools may also be made available, to suit the specific need of the users involved.

    For Online/Off-Campus Students:

    • A computer with audio capabilities, an internet connection, and a D2L (CourseDen) compatible browser is the only hardware necessary to support appropriate interactions.
    • CourseDen and any other distance education supplemental software that a specific instructor may wish to use is provided freely to all students, faculty, and administrators.
    • So that off-campus and online students may have access to the same software applications available in on-campus computer labs, a virtual lab server is provided.
    • Smarthinking (online tutoring) and a dedicated streaming video server are currently also available specifically for all online students.
    • Atomic Learning’s Suite of online tutorials is available for all UWG students, with a wealth of technology topics. http://www.atomiclearning.com/
    • Newnan students have the same access to technology as students on the main campus. A Student Information Technology Services (SITS) lab provides free computer services to students. Newnan IT staff members and student SITS workers assist both faculty and students with computers, copiers, printers, online testing preparation, AV equipment, and other special instructional technologies. Some equipment is available for check-out by students. Students also have access to the wireless network. A newnanit-list@westga.edu email account allows faculty to submit IT requests. Faculty and student listservs and a Facebook account have improved communication among staff, faculty, and students.

    Technology Support

    Software and Technology Services for Online Learning

    For just-in-time help, both students and faculty can work with the UWG Distance Ed Helpline (678-839-6248) or Information Technology Services (678-839-6587) via phone, email, web-based application-sharing, or instant messaging, during normal campus business hours.

    The UWG Online Helpline assists with the CourseDen course management system and related distance technologies, while Information Technology Services assists with more general network connectivity (wired and wireless), campus email, face to face classroom technologies, password resets, and our student information system (Banweb). Student Information Technology Services (SITS) is also available to students who need assistance with their personal computers. For more information visit http://www.westga.edu/sits/.

    In addition, the University System of Georgia’s Board of Regents provides 24-hour / 365 day a year CourseDen/ D2L support via an online searchable database and live toll-free phone or instant messaging (see http://help8.view.usg.edu). As part of our annual contract, support for Wimba tools is also available via email, a toll-free phone number, and the web (http://www.wimba.com/services/support).

    In addition, eCore students can also receive technical assistance through the eCore Helpdesk, available Monday – Friday, 8:00 AM – 5:00 PM EST, by calling 678-839-5300 or emailing ecore@westga.edu.

    At the Newnan Center a Student Information Technology Services (SITS) lab provides free computer service to students. Newnan IT staff members and student SITS workers assist both faculty and students with computers, copiers, printers, online testing preparation, AV equipment, and other special instructional technologies.

    Student Activities

    Student Activities

    Get involved with campus activities through the Center for Student Involvement. Their website offers information on Calendar of Events, Student Organizations, and links to various other programs: http://www.westga.edu/csi/

    You can also view all UWG activites on our Campus Calendar.

    Visit activities for Commuter or Online/Off-Cmapus Students: http://www.westga.edu/commuter/index_9160.php

    eCore students also have a Blog and Facebook group in which participation is facilitated and encouraged. See http://ecore.usg.edu/inside/.

    UWG Online has a strong physical presence on Facebook (including a group specifically for current online students at http://www.facebook.com/groups/uwgostudents/), Twitter (@UWGonline), LinkedIn, and YouTube http://www.facebook.com/groups/uwgostudents/

    Newnan students are made aware of all student activities which occur on the main campus and are encouraged to participate when possible. A Newnan Center website and Facebook page provide timely information. In addition, the Newnan Center provides some activities which are specific to Newnan students and engages students in the city of Newnan’s activities. A newly planned Student Focus group will provide input for planning future student activities.

    For prospective online students wanting to know more or get UWG|Online updates:

    "Like" UWG|Online on Facebook - https://www.facebook.com/UWG.Online or Follow us on Twitter - @UWGonline or subcribe to our blog: http://wp.westga.edu/uwgonline/

    Mentoring and First Year Programs

    Many first year programs are available to assist students in the transition into college. See http://www.westga.edu/fyp/

     

    Some of the FYP programs are available to online/off-campus students. For example, course sections of UWG1101 are taught online. In addition, there is a mentoring program specifically designed to assist students who live off-campus, called the “Freshman Commuter” peer mentoring program. A new mentor-based program, specifically for online students, is being developed.

    For current online/off-campus students wanting to connect with other online UWG students: "Like" us on Facebook: http://www.facebook.com/UWG.Online or follow us on Twitter: @UWGonline

    UWG eCore students also have a Blog, Facebook and Twitter page. See http://ecore.usg.edu/inside

    Student ID Cards

    Student ID Cards The official University of West Georgia ID Card for the campus community is known as the Wolves Card. It allows students to:

    • Gain access to residence halls
    • Check out books at the Ingram Library
    • Receive free or discounted prices to plays, sporting events, and concerts
    • Access the Campus Center fitness area
    • Access Health Services
    • and Obtain a parking tag.

    Additional benefits may be found at: http://www.westga.edu/wolvesCard/index_2637.php. Student ID cards are made in the University Community Center (UCC), Top Floor from 8 am –7 pm Monday through Thursday, and from 8 am-4:30 pm Friday.

    Exception for fully online students: UWG Students registered in online courses only, not attending classes at the Carrollton campus or Newnan Center, are eligible to obtain their student ID Wolves Card via mail. See: UWG ID Cards for Online Students.

    Newnan students may have ID’s made on the main campus. However, students may also elect to have their ID’s made in Newnan. Newnan staff members take ID photos and send them digitally to the main campus so that ID cards may be produced and then sent back to Newnan. (Parking tags are also available for pickup at the Newnan Center when proof of the payment of transportation fees is presented by students.)

    Campus Parking

    UWG Students taking all online or off-campus classes that visit the Carrollton campus must have their vehicle registered and display a current University of West Georgia hangtag or follow the visitor parking code.

    Visitor Parking Code:
    Visitors should contact Parking Services, Monday through Friday 8:00 a.m.-5:00 p.m., before or upon arrival to campus to register for a Visitor's Parking Permit. Visitors are allowed to park in any area designated for faculty, staff, or student parking. Visitors are not allowed to park in any area that is designated as a tow away zone, reserved, restricted, red, or yellow curbs. If a citation is received, the visitor should follow the instructions printed on the citation.

     For more information please contact Parking & Transportation Services: http://www.westga.edu/parking/

    Student Complaint Policy

    UWG|Online desires to resolve student grievances, complaints and concerns in an expeditious, fair and amicable manner. Complaints regarding any aspect of UWG operations should be filed internally to UWG authorities first and then, if necessary, to external authorities.

    Students who are enrolled in UWG|Online courses are provided with this student complaint form: http://www.westga.edu/~distance/Students/complaint/. Upon submission of the form, the issue is assigned to a UWG Distance Education Department staff person for follow-up or routing to the appropriate parties. For all non-anonymous submissions, surveys of this service are provided. As necessary, complaints are resolved following the same general procedures for students who attend classes on campus. However, for any process that requires that a student appear in person, the university may make other arrangements. For processes that cannot be completed via telephone, e-mail, or written correspondence, the university may set up a two-way video-conference site in place of a meeting on the UWG campus.

    eCore students have an additional route that they may pursue, for help with academic and non-academic issues: http://ecore.usg.edu/students/studentComplaint/policy.php. Online/Off-Campus students are also encouraged to consult with their eCore advisors and the UWG Online Helpline, for assistance, as needed.

    Newnan students are made aware of the complaint process as outlined in the Student Handbook. In addition, a Student Affairs Generalist is available at the Newnan Center to meet with students to discuss complaints, grades, and any other concerns and to guide them through the complaint process.

    Please contact the UWG|Online Helpdesk for assistance, as needed, at 678-839-6248.

    Comparing Services for Face-to-Face vs. Online Students

    State Authorizations

    Admission to our university does not guarantee admission into a specific program or major course of study.

    Online Degree and Certificate Programs may not be available in all states. If you are an out-of-state student, please contact Janet Gubbins, the Director of Distance Education, to confirm that the program is available in your state.

    Our unit, UWG Extended Learning, has information and a spreadsheet available to try and help ascertain whether students from specific states may enroll in our online programs (https://sites.google.com/site/uwgstateapprovals/). However, the states can change their rules at any point in time and without sending notice to us. Therefore, the information on this website is not guaranteed to be current. Applicants should check with Janet Gubbins, the Director of Distance Education, at the point of application.

    Southern Regional Education Board's Electronic Campus

    UWG is affliated with the Southern Regional Education Board. The Southern Regional Education Board works with 16 member states to improve public education at every level, from pre-K through Ph.D. SREB is a nonprofit, nonpartisan organization headquartered in Atlanta. Member states are Alabama, Arkansas, Delaware, Florida, Georgia, Kentucky, Louisiana, Maryland, Mississippi, North Carolina, Oklahoma, South Carolina, Tennessee, Texas, Virginia and West Virginia.