Exams and Testing

Welcome to UWG|Online Proctored Tests instruction page, for online students and instructors.  Many online courses require students to take proctored tests or exams.  A proctored test is supervised, similar to tests on campus.  An impartial individual, a proctor, will verify the identity of the student and monitor that student to ensure the integrity of the test.  

These instructions are for fully online courses (95% online or more - section code E or N), not eCore courses.  eCore students (section code G) will find proctored exam information at ecore.westga.edu.

Quick Links: Student Exam Request Form | Instructor Exam Request Form

Proctored Tests Instructions for Online Students

Enrollment in some completely online (95% or more online) courses involve proctored tests. If your course requires one or more proctored tests, this will be indicated in your syllabus. To ensure the test is available for your testing appointment, you must follow these steps exactly:

  1. Make an appointment at an approved testing center:
    • Call an approved testing center to make an appointment to take your test. UWG|Online does not make appointments on your behalf. Check your syllabus for your Professor’s instructions on approved testing dates and be sure to make your appointment within those dates. Note that testing centers usually charge a fee to proctor your test. Site fees may vary (generally anywhere from $10 to $50).
  2. Notify UWG|Online of your appointment details:
    • Report your appointment details to UWG|Online using this Student Exam Request Form (click here). All information must be complete. Important! The form must be submitted online no later than 2 weeks prior to your test date. Late requests will be subjected to a $30 late fee.
  3. Show up for your appointment:
    • Show up for your appointment with a valid photo ID (driver's license and/or student ID) and cash for the testing center fee. Check your syllabus to see what else you might need for the test, such as scantrons, formula sheets, notes, or anything else that you might need or are allowed to have. If your test is online, such as in CourseDen, make sure you have your login credentials.

Approved Testing Center Options

 

A)  The University of West Georgia Testing Center in Carrollton
110 Strozier Hall
Carrollton, GA 30118
678-839-6435 
B) The University of West Georgia Testing Center in Newnan
80 Jackson Street
Newnan, GA 30263
(678) 839-2300
C)  Any approved test sites in Georgia.
Click here for a list of approved testing sites.
D) If you are outside of the state of Georgia, please contact the UWG|Online Help Desk at online@westga.edu or 678-839-6248 or 1-855-933-UWGO (8946) to request assistance.

Remember to report your appointment details to UWG|Online using this Student Exam Request Form (click here). Note that testing centers usually charge a fee to proctor your test. Site fees may vary (generally anywhere from $10 to $50).

Proctored Tests Information and Instructions for Online Instructors

Proctored Tests Information for Online Instructors

Your online sections may include students who do not live near Carrollton. Based on best practices within the USG, there are typically four options you can offer your students:

  1. Proctored tests can be facilitated on campus by the instructor or department (free to students).
  2. Proctored tests can be facilitated at UWG's Carrollton and/or Newnan testing sites (students pay a fee to that site). Instructors must coordinate site availability with Carrollton and Newnan testing sites.*
  3. Proctored tests can be facilitated at any approved testing site (students pay a fee to that site). UWG|Online can coordinate this option for you or instructors may work directly with the off-campus testing site.
  4. UWG|Online can also facilitate virtual proctoring services via ProctorU (http://www.proctoru.com/), if a local testing site is not available (students pay a fee to ProctorU).

*Any single testing site may not be staffed or prepared to handle an influx of students, all required to take a test within the same time frame. Since a high proportion of UWG's online students may live in the Carrollton or Newnan area, it is imperative that instructors discuss their test dates with the Carrollton and Newnan testing sites, to determine availability.

Using UWG|Online's Proctored Tests Coordination Service

  1. Make sure instructions are clearly stated in your syllabus (See Best Practices & Considerations):
  2. Submit the Instructor Exam Request Form (click here) for each test*.
    • UWG|Online limits our coordination services to no more than two tests per course.
    • Submit this form online no later than 2 weeks prior to the first day of the course.
    • Remember, your course must be an "E" or "N" course (95% or more online) to use this service.
  3. If your test is paper-based, send us an electronic copy.
    • Send the test and any further instructions to UWG|Online's testing coordinator, Nakita Hogans (nhogans@westga.edu) at least 2 weeks before your scheduled testing dates.
  4. UWG|Online sends the test to the Proctor.
    • UWG|Online's testing coordinator will ensure your test and instructions are available to the proctor prior to your student's appointment.
  5. Access your student's completed test.
    • If your test was delivered online, such as in CourseDen, you will be able to access the completed test, in CourseDen, after the student's appointment date.
    • If your test was paper-based, UWG|Online's testing coordinator will obtain the completed test from the proctor and return it to you.

*In cases of insurmountable technical or logistical issues, UWG|Online may have to provide the exam in an alternate format. Staff may also have to adjust quiz settings, dates, or times. Instructors will always be notified of any changes.

Instructor Best Practices and Considerations

  1. Notify students of the proctored test requirement and process in advance.
    • Post testing dates and options in Banner comments, before student registration begins.
  2. Make the proctored test requirement and process clear in your syllabus.
    • Provide testing dates and options in the course syllabus.
    • Remind students they may be assessed a fee for proctoring services at their chosen testing site. Site fees may vary (generally anywhere from $10 to $50).
    • Provide this link in your syllabus for full instructions: http://uwgonline.westga.edu/exams.php
    • Communication is key. Students should perhaps be quizzed over the test dates and process, at the start of the term (UWG Online can provide a template) and be sure to provide reminders often.
    • Please remind your students that if they haven't taken the appropriate steps, a proctor will not be available for them.
  3. Allow at least a 3-day testing window.
    • For those allowing an optional off-site proctor experience, a minimum of a three day testing window (including a Saturday) is recommended. (Some instructors add an additional requirement that the off-site proctored experience must occur before or during the on-site proctored one).
  4. CourseDen's Assessment tool is highly recommended.
    • If you are going to require an online exam, it is highly recommended that you use CourseDen's Assessment tool. If instructors use any other tool, the UWG|Online help desk and administrative staff may not be able to provide coordination services. Considerations include time differences, back-up plans, support issues if the online exam is conducted in any LMS other than CourseDen (D2L).
      • We may be able to help with the scheduling of your exam but we will not be able to provide any technical support;
      • The instructor alone is responsible for ensuring the alternate online host provides required security and course backups;
      • The instructor alone is responsible for ensuring the integrity of the gradebook and maintaining backups.
  5. Submit paper tests to UWG|Online as a PDF.
    • Submit paper-based exams to UWG Online, as a PDF, that can be forwarded to the proctor, via email.
    • Proctors will generally return completed paper-based test as a scanned PDF, via email.
    • Requests for original completed exams to be returned via postal mail will put an added burden on the student who may be asked to provide the self-addressed stamped envelope to the testing center. Additionally, the turn-around on these requests is not always fast. Tests have been lost through this method.
  6. Remember to arrange for availability for our campus testing sites.
    • Any single testing office may not be staffed or prepared to handle an influx of students all required to take an exam within the same time frame. Since a high proportion of UWG's online students may live in the Carrollton or Newnan area - this is especially true of the Carrollton and Newnan testing centers. Schedule time for your class with them prior to your test dates. If you encounter difficulty when trying to schedule an appointment with a campus testing site, please contact UWG|Online (online@westga.edu or 678-839-6248) so that we may do our best to accommodate your needs.
  7. If there are issues, we may need to make adjustments.
    • In cases of insurmountable technical or logistical issues, UWG|Online may have to provide the exam in an alternate format. Staff may also have to adjust quiz settings, dates, or times. Instructors will always be notified of any changes.

How to Get Help

Students
General questions or issues may be directed to the UWG|Online Help Desk at online@westga.edu or 678-839-6248.

You may also contact UWG|Online’s testing coordinator:

Nakita Hogans
Academic Instructional Support Specialist
nhogans@westga.edu
678-839-0691

Instructors
If you have questions about proctored tests coordinator process, please contact UWG|Online’s testing coordinator:

Nakita Hogans
Academic Instructional Support Specialist
nhogans@westga.edu
678-839-0691

Or

Janet Gubbins
Director, Distance and Distributed Education
jgubbins@westga.edu
678-839-0630

If you need help developing your test in CourseDen contact UWG|Online’s Faculty Development Center at 678-839-5289 or online@westga.edu.

If you need help creating a password for a CourseDen test or other CourseDen technical issues, contact the UWG|Online Help Desk at 678-839-6248 or online@westga.edu.