The UWG Online Faculty & Student Services Team is here to help with any questions or concerns you have with your online classes.
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CourseDen is an innovative learning management system for creating, hosting and editing online learning resources. CourseDen contains a flexible suite of tools for creating custom content for courses, instructor, and users. Use the navigation to the left, or select an icon below to get started working with the tools CourseDen has to offer
For a complete walkthrough, please visit our Student/Instructor Getting Started Guide.
I would like to:
- Add a profile picture
- Setup email/text message notifications
- Change my password
- Help! This is my first time logging into CourseDen
- Log into CourseDen
- Unlock my account
- Help! My classes are not appearing
Web accessibility refers to how easily people with disabilities can navigate and interact with websites. Disabilities may be physical (such as blindness, low vision, deafness, or fine motor skills difficulty), or cognitive (such as dyslexia or attention deficit disorder). People with disabilities often use assistive technologies to help them navigate the web. An assistive technology is any device that helps a person with a disability. Common web assistive technologies include modified mice and keyboards, screen readers and screen magnifiers.
Web accessibility occurs when websites support web accessibility standards, are compatible with assistive technologies, and are easy for people to navigate and understand.
Desire2Learn follows web accessibility standards closely and work with interested clients to test the usability of their products for people with disabilities. They believe that instructional practices should focus on helping people learn, and should not be limited by the learning management system the material is delivered in.
For a complete walkthrough, please visit our Student/Instructor Accessibility Guide.
I would like to:
Use the Calendar tool to arrange and visualize your course events in multiple views and enable integration of course content and your Calendar.
You can use iCal to synchronize the Calendar tool to your personal calendars (such as Outlook and Google Calendar, as well as iPhone, Android, and Blackberry).
For a complete walkthrough, please visit our Student/Instructor Calendar Guide.
I would like to:
The Chat tool is a real-time, text-based collaboration tool. You can use the Chat tool to brainstorm ideas, hold a question and answer period, have a debate or discussion, or organize a remote study group. As opposed to other collaboration tools, such as Discussions, Chat conversations occur in real-time. You can set up course specific chat rooms or chat rooms that involve individuals from all over the organization.
For a complete walkthrough, please visit our Student/Instructor Chat Guide.
Use the Classlist tool to view who's enrolled in your course, check users' online statuses, send email or pager messages, view shared locker files, and read their blogs if they have one.
For a complete walkthrough, please visit our Student/Instructor Classlist Guide.
Use the Content tool to access course materials, complete required activities, and monitor your completion progress on topics contained within each course module.
For a complete walkthrough, please visit our Student/Instructor Cotent Guide.
I would like to:
The Discussions tool is a collaboration area to post, read and reply to threads on different topics, share thoughts about course materials, ask questions, share files, or work with your peers on assignments and homework.
For a complete walkthrough, please visit our Student/Instructor Discussion Guide.
I would like to:
The Dropbox tool enables you to submit assignments in CourseDen, eliminating the need to mail, fax, or email your work to instructors. Simply upload your submission to the appropriate dropbox folder and submit.
For a complete walkthrough, please visit our Student/Instructor Dropbox Guide.
I would like to:
The Email tool allows you to send email from within Learning Environment. You can also organize received mail using folders and store email addresses using the Address Book.
You have an email account for sending emails to and receiving emails from other users in CourseDen. You cannot send emails to external addresses.
For a complete walkthrough, please visit our Student/Instructor Email Guide.
I would like to:
- Help! I can't see my email (Email filter)
- Email my whole class
- Filter my emails and contacts by course
- Setup my email notificaions
- Setup my email signature
- View an attachment
- Help! My email link not showing or displaying a "Not Authorized" warning
- Limit my email filter to "All Messages" and "Course" only
Use the Grades tool to check your grades on assignments and tests. You can see your individual grades and comments, as well as class averages and feedback. You can also view your final grade and the grade formula used to evaluate you once your instructor releases your grades.
For a complete walkthrough, please visit our Student/Instructor Grades Guide.
I would like to:
Use the Locker tool to upload and store files in CourseDen. Locker enables you to upload files from your PC, or to create new HTML files. Group locker areas allow you to collaborate on files with others.
For a complete walkthrough, please visit our Student/Instructor Locker Guide.
Use the News tool to read instructor messages, course information, and other news updates.
News items appear in the News widget, but through your notification settings, you can also receive instant notifications about postings through email, SMS, and RSS feeds.
For a complete walkthrough, please visit our Student/Instructor News Guide.
The pager is an online messaging tool for sending text messages to classmates and other members of CourseDen. A page is quicker and less formal than an email. Use the pager to quickly see which of your classmates are online, get an answer from a friend, or to send a reminder or notice.
For a complete walkthrough, please visit our Student/Instructor Pager Guide.
The User Progress tool helps track student progress in a course by measuring their completion of 9 different progress indicators. Instructors can use User Progress to track their students' overall progress and prepare progress reports, while students can use User Progress to keep track of all of their course-specific assignments and feedback. Progress reports are available for the following progress indicators:
- Dropbox Folders
- Login History
For a complete walkthrough, please visit our Student/Instructor User Progress Guide.
UWG|Online Maintenance Schedule:
Please see the Board of Regents GeorgiaView Maintenance Schedule for the latest dates and times for scheduled maintenance downtime. GeorgiaONmyLINE programs, such as eCore®, follow the schedule for D/X site regardless of campus affiliation.
Be sure to mark these dates in your calendar so you can allocate time for completing assessments, assignments, discussions, and other course related content.
** Note - if one of the above listed tools is still active when the server goes down, you WILL be kicked off with no chance to save, submit, or complete your materials.
Atomic Learning provides universities unlimited access to a library of over 60,000 how-to tutorials, in- depth training workshops, and technology integration projects on over 250 commonly used applications.
Some example tutorials include:
- Microsoft Office
- Adobe Creative Cloud
- Google Mobile Apps
- HTML 5/PHP/CSS 3
Please login to CourseDen in order to access Atomic Learning with your UWG ID and password. Alternately, some instructors or admin may have access via visit the West Georgia login page to access Atomic Learning. Your login credentials will be your UWG ID and password:
- username: jsmith24
- password: 12 digit passphrase
Banweb is a secure, online tool used to manage student information and register for classes online. Through BanWeb, students can register and perform typical student tasks from the comfort of their own home or dorm room.
BanWeb is used for:
- Registration for classes
- Pay Fees
- Drop / Add
- Check Grades
- Change Address
- View and print Transcripts
- View and print Class Schedule
- Purchase Meal Plan
To access BanWeb, you must log into Campus Pipeline on the myUWG page. Once logged in, simply click on the "BanWeb" tab.
For a complete walkthrough, please visit our Student Banner Guide.
I would like to:
- Access Banweb.
- Learn more about eCore classes.
- Learn more about fully online courses.
- Learn more about partially online courses.
- Search Banweb for fully online courses.
Would you like to get hands on training with some of the most important systems we use at UWG? Click the links below to launch the software simulations.
Blackboard Collaborate software solutions offer a social, interactive learning experience with virtual classrooms, online conferencing, instant messaging and more collaboration tools.
The Collaborate Classroom is the cornerstone of the Collaboration Suite. It is a live, virtual classroom environment with robust features that include audio, video, application sharing and content display. Its pedagogical design and ease-of-use ensures that educators and students engage as if they were meeting face-to-face.
Advanced features include polling, whiteboarding, presenter on-the-fly, resizable chat areas and participant lists, usage analytics tools, and now both MP3 and MP4 downloads enable further dynamic interaction between students and educators..
UWG | Online is happy to assist students with Blackboard Collaborate and Wimba Classroom during normal business hours.
For specialized and after-hours assistance with Blackboard Collaborate contact Blackboard via the below options:
Toll Free at 1-877-382-2293 and/or on the Blackboard service page.
Frequently Asked Questions:
- Introduction to Collaborate
- Interacting with Participants
- Cannot Open Collaborate Classroom
- View a Recorded Session
External Training Resources:
View the Center for Academic Success website.
Grammarly is an automated proofreader that checks for more than 250 types of spelling, grammar, and punctuation errors. It helps enhance vocabulary usage through word suggestions and also attempts to correct possible plagiarism issues by suggesting properly formatted citations.
UWG provides the Premium Education versions of Grammarly for free for all UWG faculty, students, and staff. If you need support or assistance with Grammarly, please contact Janet Gubbins via phone (678-839-0630) or email (firstname.lastname@example.org)
To install and set up your FREE UWG Premium Grammarly account:
- If you do NOT already have a Grammarly account, follow the Account Setup - Option 1 instructions.
- If you DO already have a Grammarly account, follow the Account Setup - Option 2 instructions.
If you would like to use Grammarly with Microsoft Word, view the document that is linked below
- Please read all warnings and suggestions prior to installing the MS Word add-on. These can be found in any of the Grammarly documentation files that are linked in this section.
- If you still want to install the MS Word add-on, follow the Grammarly add-on instructions.
For more comprehensive information, you can view the Grammarly information page.
The CourseDen ReadSpeaker Integration automatically enables ReadSpeaker online text-to-speech technology for CourseDen’s HTML content page for all users. Any student can hear their HTML course content spoken aloud or download it as an MP3 using only their internet browser. Students can also highlight and play back a subset of the content.
Currently, this technology only works for HTML files created within CourseDen. If you think there is an issue with your ReadSpeaker, be sure your are trying to listen to a CourseDen HTML file. Give UWG | Online’s help desk a call at 678-839-6248 if you are unsure what kind of page you are trying to listen to.
Smarthinking is an online tutoring/writing assistance service provided to UWG students in online courses, off-campus (Newnan, Douglasville, etc.) courses, and QEP courses. It is simple, fast, and always available. Students can connect to live educators from any computer that has internet access, with no special software installation or equipment required.
Depending on semester funding, access may be open to all students or only students enrolled in an entirely and fully online course, a course within a current or developing online program, a QEP course, or a course being offered at UWG Newnan, UWG - Douglasville Center, or any off-campus locations site. If you are in a qualifying course, you may contact your professor to request adding the Smarthinking link to your course, or contact our helpdesk at 1-855-933-8946 (local: 678-839-6248) or email@example.com.
CoursEval, which maintains online student evaluations, had an update to its servers in the Fall of 2014. As part of these updates there is now a new, direct link to your account and CoursEval will accept your UWG ID username and password as your login credentials.
New login process
Direct Link to CourseEval
Use this link to access your evaluation results or open surveys
Username: Your UWG ID username (for example, jsmith)
Password: Your UWG ID password (12+ character passphrase)
What is CoursEval
Formative evaluations/ End-of-term evaluations
Your instructors welcome your suggestions and take them very seriously. Evaluations are anonymous and secure. Be assured that instructors cannot access evaluation results until the final course grades are turned in.
Things to remember
- There are two evaluations to complete: One for each of your online courses and one for UWG|Online.
- You can also easily access your evaluations using either your computer or mobile device.
Let Your Voice be Heard!
More than just a box to check off at the end of the semester, the student evaluation of instruction (SEI) is a critical feature for faculty looking to increase their ability to make a lasting impact on their students. During the last weeks of the term, the DDEC administers online student evaluation of instruction (SEI) for all distance courses. These anonymous evaluations are conducted outside of CourseDen, in CourseEval. They must be completed during the open evaluation time periods each semester, but can be viewed online at any time.
Specific results are shared with the instructor, the Chair, and the Dean. The Evaluation Summary for Distance Courses form requires that the faculty provide written documentation reflecting on their DE course evaluation results and how the students' feedback will be used for improvement. Aggregate results are made available online at: DE Evaluation Documents. Reminders are shared on the UWG|Online social media sites (Facebook, Twitter, and Instagram).
If you get an error message, or do not see your course, check with your professor. Your professor may have chosen to offer an in-class paper evaluation.
If you have any questions, please e-mail UWG|Online at firstname.lastname@example.org or call the UWG|Online Helpline at 678-839-6248 (Mon-Fri from 8am - 5pm).
I would like to:
Turnitin is an originality checking and plagiarism prevention service used by millions of students and faculty, and thousands of institutions worldwide. Turnitin encourages best practices for using and citing other people’s written material. The service offers a complete web-based service to manage the process of submitting and tracking papers electronically, providing better—and faster—feedback to students.
View the Campuse Writing Center website.
UWG|Online recommends this program to students who need to do one of the following: convert video files, reduce file size, and/or reduce the frame size of their video
Visit the Any Video Converter for more information.
Audacity is a fast, open-source, multi-track audio editor and recorder. It supports WAV, AIFF, Ogg, and MP3 formats. Features include envelope editing, mixing, built-in effects, and plug-ins, as well as unlimited undo. On top of all that, it's free!
Visit the Audacity homepage for more information and to download the software.
Google Drive is a Web-based office suite all in one location. It allows you to create, edit and manage documents, presentations and spreadsheets while collaborating online in real-time. With Google spreadsheets and forms, you can learn to create, save, and enter data which can be shared with respondents of your choice. As they respond, their answers will be stored in a spreadsheet which you can use to analyze, graph and share the results. Access Google Drive.
Google Sites is the easiest way to make information accessible to people who need quick, up-to-date access. People can work together on a Site to add file attachments, information from other Google applications (like Google Docs, Google Calendar, YouTube and Picasa), and new free-form content. Visit the Google Sites Help Center for more information.
Kaltura is an online multi-media tool that allows users to create, edit, stream, manage, access, and collaborate on multi-media projects. The tool can be used to easily capture audio and video, as well as deliver related documents or files.
Visit UWG's Kaltura webpage for more information.
Piktochart helps you to create infographics, share and get results in 3 easy steps. No design experience required. Using your UWG Google email account, you can create a free, limited account.
Visit the Piktochart website for more information.
PowToon will create the world’s most minimalist, user friendly and intuitive presentation software that allows someone with no technical or design skills to create engaging professional “look and feel” animated presentations.Using your UWG Google+ account (associated with your student GMail account), you can create a free, limited account. For more information, visit the PowToon website.
Prezi is a free web-based presentation application and storytelling tool that uses a single, infinite canvas instead of traditional slides.
Prezi provides discounts to students and teachers who sign up with a school email address. If you do not have an email associated with your educational institution, please see the standard pricing. Visit the Prezi website for more information.
SlideShare is an online community for sharing presentations. You can upload PowerPoint and Keynote presentations, Word and PDF documents, and videos.
SlideShare consists of more than 15 million uploads from individuals and organizations on topics ranging from technology and business to travel, health, and education. Find and search for what interests you. Visit the SlideShare website for more information.
StudyBlue is a collaborative learning ecosystem that empowers more than 4.5 million people to master any subject. Students can connect with others who are on a similar learning journey through a shared library of more than 200+ million pieces of user-generated content. StudyBlue brings together the wisdom of the crowd, making it easier to master anything from chemistry to Chinese. - Start using StudyBlue.
Need help with StudyBlue? Visit the StudyBlue Help Center.
WinSCP is a free open source SFTP client for Windows. It allows file transfering between a local and remote computer and offers scripting and basic file manager functionality. Use this program to upload content to your student web directory. For more information about WinSCP visit the WinSCP webpage.
This list of downloads shows the best versions of software to use CourseDen effectively.
Supported Internet Browsers
Other Recommended Software
Would you like to get to know some of the most important systems we use at UWG? Click the link below to learn more.
- Online Orientation (a general orientation for everything UWG)
- You can create a guest login to view the orientation slides
Direct Link to CourseDen:
If you are experiencing latency/bandwidth issues accessing CourseDen using a portal login (i.e. http://www.westga.edu), always try using the direct link to login to CourseDen. (Remember: eCore, eMajor, EU, and WebMBA courses log on to GoView)
Please Note: You will not have access to CourseDen until 24-48 hours after you actually register for classes via MyUWG. Also, keep in mind, that you will not be able to see any of your registered courses in CourseDen until the actual start date of the course.
How to Login
You must have already registered your UWG ID on the UWG Self Service Tool website (hint = registered UWG ID accesses your UWG gmail).
- Go to CourseDen using the direct link and enter:
- Username = your registered UWG ID username (ex. sdoe1)
- Password = your registered UWG ID password (hint = it’s at least 12 characters long)
Check Your Browser
View the GeorgiaView system checker to see if your computer and browser are compatible with CourseDen.
You will want to make sure that all of the checks say YES. If anything says NO, you will need to try to fix it or contact UWG|Online for help.
Monday - Thursday: 8:00 AM - 8:00 PM EST
Friday: 8:00 AM - 5:00 PM EST
Summer Hours (May 18 - Jul 27):
Monday - Thursday: 8:00 AM - 5:00 PM EST
Friday: 8:00 AM - 4:30 PM EST
CourseDen 24-hour Help
Collaborate After Hours Support
UWG|Online is happy to assist students with Blackboard Collaborate during normal business hours (see above for contact info)
For specialized assistance with Blackboard Collaborate after hours, contact them via the below options:
- Toll Free at 1-877-382-2293
- Or, on the Blackboard Support website.
- Go to CourseDen using the direct link and enter: