The UWG Online Faculty & Student Services Team is here to help with any questions or concerns you have with your online classes.   

  • Helpful links
  • CourseDen Tutorials
  • Other Services
  • Downloads & More Tools
  • Get Help
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    Other Resources

    Online Resources

    YouTube Tutorial Videos

    UWG|Online Maintenance Schedule:

    Please see the Board of Regents GeorgiaView Maintenance Schedule for the latest dates and times for scheduled maintenance downtime. GeorgiaONmyLINE programs, such as eCore®, follow the schedule for D/X site regardless of campus affiliation.

    Be sure to mark these dates in your calendar so you can allocate time for completing assessments, assignments, discussions, and other course related content.

    ** Note - if one of the above listed tools is still active when the server goes down, you WILL be kicked off with no chance to save, submit, or complete your materials.

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    • Atomic Learning (online tutorials on a variety of subjects)

      Atomic Learning provides universities unlimited access to a library of over 60,000 how-to tutorials, in- depth training workshops, and technology integration projects on over 250 commonly used applications.

      Some example tutorials include:

      • Microsoft Office
      • Adobe Creative Cloud
      • Google Mobile Apps
      • HTML 5/PHP/CSS 3

      Please login to CourseDen in order to access Atomic Learning with your UWG ID and password. Alternately, some instructors or admin may have access via visit https://www.atomiclearning.com/login/westga to access Atomic Learning. Your login credentials will be your UWG ID and password:

      • username: jsmith24
      • password: 12 digit passphrase
    • Banweb (to register for courses and more)

      Banweb is a secure, online tool used to manage student information and register for classes online. Through BanWeb, students can register and perform typical student tasks from the comfort of their own home or dorm room.

      BanWeb is used for:

      • Registration for classes
      • Pay Fees
      • Drop / Add
      • Check Grades
      • Change Address
      • View and print Transcripts
      • View and print Class Schedule
      • Purchase Meal Plan

      To access BanWeb, you must log into Campus Pipeline at http://myuwg.westga.edu/. Once logged in, simply click on the "BanWeb" tab.

      For a complete walkthrough, please visit our Student Banner Guide.

      I would like to:

      Would you like to get hands on training with some of the most important systems we use at UWG? Click the links below to launch the software simulations.

      Banweb
      Grades First
      Schedule Builder
      Wolf Watch

    • Collaborate  - Original or Ultra (web conferencing & collaboration)

      Blackboard Collaborate software solutions offer a social, interactive learning experience with virtual classrooms, online conferencing, instant messaging and more collaboration tools.

      The Collaborate Classroom is the cornerstone of the Collaboration Suite. It is a live, virtual classroom environment with robust features that include audio, video, application sharing and content display. Its pedagogical design and ease-of-use ensures that educators and students engage as if they were meeting face-to-face.

      Advanced features include polling, whiteboarding, presenter on-the-fly, resizable chat areas and participant lists, usage analytics tools, and now both MP3 and MP4 downloads enable further dynamic interaction between students and educators..

      UWG | Online is happy to assist students with Blackboard Collaborate and Wimba Classroom during normal business hours.

      For specialized and after-hours assistance with Blackboard Collaborate contact Blackboard via the below options:
      Toll Free at 1-877-382-2293 and/or http://support.blackboardcollaborate.com.

      Frequently Asked Questions:

      External Training Resources:

    • Center for Academic Success

      Click here to visit the Center for Academic Success

    • ReadSpeaker (text-to-speech technology; download audio files)

      The CourseDen ReadSpeaker Integration automatically enables ReadSpeaker online text-to-speech technology for CourseDen’s HTML content page for all users. Any student can hear their HTML course content spoken aloud or download it as an MP3 using only their internet browser. Students can also highlight and play back a subset of the content.

      Currently, this technology only works for HTML files created within CourseDen. If you think there is an issue with your ReadSpeaker, be sure your are trying to listen to a CourseDen HTML file. Give UWG | Online’s help desk a call at 678-839-6248 if you are unsure what kind of page you are trying to listen to.

      Further Resources:

    • SmartThinking (online tutoring)

      Smarthinking is an online tutoring/writing assistance service provided to UWG students in online courses, off-campus (Newnan, Douglasville, etc.) courses, and QEP courses. It is simple, fast, and always available. Students can connect to live educators from any computer that has internet access, with no special software installation or equipment required.

      Depending on semester funding, access may be open to all students or only students enrolled in an entirely and fully online course, a course within a current or developing online program, a QEP course, or a course being offered at UWG Newnan, UWG - Douglasville Center, or any off-campus locations site. If you are in a qualifying course, you may contact your professor to request adding the Smarthinking link to your course, or contact our helpdesk at 1-855-933-8946 (local: 678-839-6248) or online@westga.edu.

      See how Smarthinking works.

      Further Resources:

    • Student CourseEval (course evaluations)
      Log-in

      CoursEval, which maintains online student evaluations, had an update to its servers in the Fall of 2014. As part of these updates there is now a new, direct link to your account and CoursEval will accept your UWG ID username and password as your login credentials.

      New login process
      Direct Link: https://courseval.westga.edu/etw/crseval.asp
      Use this link to access your evaluation results or open surveys

      Credentials
      Username: Your UWG ID username (for example, jsmith)
      Password: Your UWG ID password (12+ character passphrase)

      What is CoursEval

      Formative evaluations/ End-of-term evaluations
      During the last weeks of the term, the DDEC conducts its own online student evaluation of instruction. Our evaluations are conducted outside of CourseDen, in CourseEval, and can be accessed online any time. See the CoursEval Privacy Policy and Accessibility [PDF] statements.

      Your instructors welcome your suggestions and take them very seriously. Evaluations are anonymous and secure. Be assured that instructors cannot access evaluation results until the final course grades are turned in.

      Things to remember

      • There are two evaluations to complete: One for each of your online courses and one for UWG|Online.
      • You can also easily access your evaluations using either your computer or mobile device.
      Let Your Voice be Heard!

      More than just a box to check off at the end of the semester, the student evaluation of instruction (SEI) is a critical feature for faculty looking to increase their ability to make a lasting impact on their students. During the last weeks of the term, the DDEC administers online student evaluation of instruction (SEI) for all distance courses. These anonymous evaluations are conducted outside of CourseDen, in CourseEval, and can be accessed online any time.

      Specific results are shared with the instructor, the Chair, and the Dean. The Evaluation Summary for Distance Courses form requires that the faculty provide written documentation reflecting on their DE course evaluation results and how the students' feedback will be used for improvement. Aggregate results are made available online at: DE Evaluation Documents. Reminders are shared on the UWG|Online social media sites (Facebook, Twitter, and Instagram).

      If you get an error message, or do not see your course, check with your professor. Your professor may have chosen to offer an in-class paper evaluation.

      If you have any questions, please e-mail UWG|Online at online@westga.edu or call the UWG|Online Helpline at 678-839-6248 (Mon-Fri from 8am - 5pm).

      I would like to:

    • TurnItIn (plagiarisim prevention & assessment)

      Turnitin is an originality checking and plagiarism prevention service used by millions of students and faculty, and thousands of institutions worldwide. Turnitin encourages best practices for using and citing other people’s written material. The service offers a complete web-based service to manage the process of submitting and tracking papers electronically, providing better—and faster—feedback to students.

      Further Resources:

    • WikiSpaces (build your own website)

      Wikispaces Classroom is a social writing platform for education. Wikispaces make it incredibly easy to create a classroom workspace where you and your students can communicate and work on writing projects alone or in teams. Rich assessment tools give you the power to measure student contribution and engagement in real-time. Wikispaces Classroom works great on modern browsers, tablets, and phones.

      Wikispaces Classroom gives teachers immediate, relevant, and direct insight into student engagement and contribution. That means that teachers can help those who need it most and challenge those who don't. Often referred to as "formative assessment," this type of assessment is not about test scores used for ranking, admissions, or school evaluation, but information that actually helps teachers in their day to day efforts to help students. And the more and better help each student gets from their teacher, the more they will achieve.  An alternative to WikiSpaces is Google Sites (another wiki-type tool that is integrated and freely available with all UWG email accounts (UWG ID, UWG password). Is Google Sites right for me?

      Further Resources:

    • Writing Center

      Click here to learn more about the Writing Center

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    This list of downloads shows the best versions of software to use CourseDen effectively.

    Supported Internet Browsers

    Java Plug-In

    Other Recommended Software

    Software Simulations

    Would you like to get hands on training with some of the most important systems we use at UWG? Click the links below to launch the software simulations.

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    Direct Link to CourseDen:

    If you are experiencing latency/bandwidth issues accessing CourseDen using a portal login (i.e. http://www.westga.edu), always try using the direct link to login to CourseDen: http://westga.view.usg.edu  (Remember: eCore, eMajor, EU, and WebMBA courses log on to http://go.view.usg.edu )

    How to Login

    STEP 1:
    iconYou must have already registered your UWG ID at https://selfservice.westga.edu (hint = registered UWG ID accesses your UWG gmail).

    STEP 2:

    • Log in at http://westga.view.usg.edu and enter:
      • Username = your registered UWG ID username (ex. sdoe1)
      • Password = your registered UWG ID password (hint = it’s at least 12 characters long)

    Check Your Browser

    Click on the following link to see if your computer and browser are compatible with CourseDen: http://www.usg.edu/usgweb/d2lchecker/

    You will want to make sure that all of the checks say YES. If anything says NO, you will need to try to fix it or contact UWG|Online for help.

    Need Help?

    UWG ID:
    Contact ITS Service Desk
    Monday - Friday
    8:00 AM - 5:00 PM
    (678) 839-6587

    Learn more about the UWG ID by visiting the UWG ID Information Page.

    CourseDen (D2L):
    Contact UWG|Online Helpdesk
    Monday - Friday
    8:00 AM - 5:00 PM
    (678) 839-6248


    CourseDen 24-hour Help
    1-855-772-0423
    http://D2Lhelp.view.usg.edu

    Collaborate After Hours Support

    UWG|Online is happy to assist students with Blackboard Collaborate during normal business hours (see above for contact info)

    For specialized assistance with Blackboard Collaborate after hours, contact them via the below options: