Institutional Authorization and Consumer Complaints

Regulations associated with federal student financial aid program include the following requirements. “The institution must make available for review to any enrolled or prospective student upon request, a copy of the documents describing the institution’s accreditation and its State, Federal, or tribal approval or licensing. The institution must also provide its students or prospective students with contact information for filing complaints with its accreditor and with its State approval or licensing entity and any other relevant State official or agency that would appropriately handle a student’s complaint.” The following paragraphs and links fulfill these obligations.

  • State Incorporation
    The History and Evolution of UWG

    From its humble beginnings as an agricultural and mechanical school in 1906 to a leading university, the University of West Georgia has a history rich with knowledge and growth.

    The Fourth District Agricultural and Mechanical School in Carrollton opened its doors in response to a call for “more realistic educational programs for rural youth” ages 13-21. With the site of the former Bonner Plantation chosen as a location, 110 pupils enrolled in 1908. As time changed, so did the educational priorities of Georgia and the nation. By 1933, seven of the A&M schools abandoned their missions, and a decision was made to abolish the remaining A&M schools.

    Despite the change, the Fourth District Agricultural and Mechanical School was chosen later that year to become West Georgia College, a two-year institution of higher learning. The evolution continued when West Georgia became a four-year institution in 1957. At that time, 589 students were enrolled. By 1971, enrollment had increased to over 6,000 students. Just seven years after West Georgia received University status, fall enrollment topped 10,000.

  • Accreditation
    UWG is Accredited by the Commission on Colleges of the Southern Association of Colleges and Schools

    This university is accredited to award Bachelor’s, Master’s, Education Specialist’s, and Doctorate degrees.

    • Commission on Colleges of the Southern Associates of Colleges and Schools
      1866 Southern Lane
      Decatur, Georgia 30033-4097
      404-679-4501

    The University of West Georgia’s academic programs are accredited by a variety of accrediting/professional agencies. The various accreditations provide the public, including prospective students, an assurance that respective programs have met the agencies’ stated requirements and criteria for continuous improvements. The accreditation process provides the institution or program an opportunity for self-analysis that will lead to continuous improvements and for consultation/advice from stakeholders.

  • Title IV - Federal Student Financial Aid
    Title IV - Higher Education Act (1965)

    Title IV governs the federal student financial aid programs. The University of West Georgia is authorized to participate in federal Title IV programs. This authorization does not imply approval or endorsement by the U.S. Department of Education of the quality of the University of West Georgia’s educational programs.

  • Consumer Complaints
    UWG Grievance Resolution

    UWG desires to resolve student grievances, complaints and concerns in an expeditious, fair and amicable manner. Complaints regarding any aspect of UWG operations should be filed internally to UWG authorities first and then, if necessary, to external authorities. Contact information for filing complaints is given below.

  • Internal UWG Contacts
    Online Courses and Programs

    Janet Gubbins, Director, UWG Distance & Distributed Education Center, jgubbins@westga.edu

    From the UWG Student Handbook, Appendix O: Complaints by Distance Learning Students -
    Students who are enrolled in distance learning courses are provided with this student complaint form: http://www.westga.edu/~distance/Students/complaint/. Upon submission of the form, the issue is assigned to a UWG Distance Education Department staff person for follow-up or routing to the appropriate parties. For all non-anonymous submissions, surveys of this service are provided. As necessary, complaints are resolved following the same general procedures for students who attend classes on campus. However, for any process that requires that a student appear in person, the university may make other arrangements. For processes that cannot be completed via telephone, e-mail, or written correspondence, the university may set up a two-way videoconference site in place of a meeting on the UWG campus.

    eCore students have an additional route that they may pursue, for help with academic and non-academic issues:
    Student Complaint or Grievance Policy

    Online students are also encouraged to consult with either their eCore advisors or the UWG Distance Education Helpline for assistance, as needed:
    eCore advisors
    678-839-5300
    ecore@westga.edu

    UWG Distance Ed Helpline
    678-839-6248
    distance@westga.edu

    Academic Affairs
    Dr. J. Micheal Crafton, Provost
    mcrafton@westga.edu

    Student Affairs and Enrollment Management
    Dr. Scot Lingrell, Vice President for Student Affairs and Enrollment Management
    slingrel@westga.edu

  • Internal UWG Contacts for Former Students
    Registrar

    Donna Haley
    dhaley@westga.edu

  • External Contacts for Current & Former Students
    Accreditor

    Instructions for filing a complaint with our regional accreditor, Southern Association of Colleges and Schools (SACS):  Complete the Commission’s Complaint Form and send two print copies to the President, Southern Association of Colleges and Schools Commission on Colleges, 1866 Southern Lane, Decatur, GA 30033-4097. (To access the Commission’s complaint policy, procedures, and the Complaint Form, please see Complaint Procedures Against the Commission or Its Accredited Institutions.) Please read the document carefully before submitting a complaint. Note that the complaint policy only addresses significant, documented, alleged non-compliance with the SACSCOC accreditation standards, policies or procedures. Complainants are expected to have attempted to resolve the issue through the institution’s complaint processes before filing a complaint with SACSCOC. The SACSCOC complaint process is not intended to be used to involve the Commission in disputes between individuals and member institutions or to cause the Commission to interpose itself as a reviewing authority in individual matters; nor does the policy allow the Commission to seek redress on an individual’s behalf. The primary purpose of the SACSCOC complaint procedure is to acquire valuable information regarding an accredited institution’s possible non-compliance with accreditation standards, policies and procedures rather than to resolve individual disputes.  Complaints must be tied to specific standard numbers from The Principles of Accreditation: Foundations for Quality Enhancement

    For Federal Financial Aid and other federal obligations:

    We also provide Instructions for filing a complaint with the U.S. Department of Education in regard to Title IV (financial aid, civil rights violations or discrimination).

  • Complaint Resolution Contacts by State
    Out-of-State Complaint Resolution

    UWG desires to resolve student grievances, complaints and concerns in an expeditious, fair and amicable manner. Students residing outside of the State of Georgia while attending UWG who desire to resolve a grievance should follow the University's Student Grievance Procedure found in the Student Handbook

    However, if an issue cannot be resolved internally, you may file a complaint with your State. The Student Grievance Contact Information for individual states provided phone numbers, emails and/or links to state education agencies and are linked below. These new regulations require us to provide prospective and current students with contact information for filing complaints with the appropriate agency in the state where the student resides. Please click on your state to be connected to the relevant resources should you have a complaint about UWG.

    Alabama
    Alaska
    Arizona
    Arkansas
    California
    Colorado
    Connecticut
    Delaware
    District of Columbia
    Florida
    Georgia
    Hawaii
    Idaho
    Illinois
    Indiana
    Iowa
    Kansas
    Kentucky
    Louisiana
    Maine
    Maryland

    • As of Nov 8, 2012, UWG is registered with the Maryland Higher Education Commission, to offer programs to students domiciled in Maryland at their point of enrollment; complaints are subject to investigation by the Office of the Attorney General of the Maryland Higher Education Commission

    Massachusetts
    Michigan
    Minnesota
    Mississippi
    Missouri
    Montana
    Nebraska
    Nevada
    New Hampshire
    New Jersey
    New Mexico
    New York
    North Carolina
    North Dakota
    Ohio
    Oklahoma
    Oregon
    Pennsylvania
    Rhode Island
    South Carolina
    South Dakota
    Tennessee
    Texas

    • Texas contact information for filing complaints:
      Texas Higher Education Coordinating Board (THECB)
      College Readiness and Success Division
      P.O. Box 12788
      Austin, Texas 78711-2788

    Utah
    Vermont
    Virginia
    Washington
    West Virginia
    Wisconsin
    Wyoming

  • Other Issues
    Contact Information

    Georgia Department of Education – Office of Legal Affairs
    2062 Twin Towers East, 205 Jesse Hill Jr. Dr. SE
    Atlanta, GA 30334