Student Help

Woman in front of brick wall. Online students is written on the wall.

The UWG|Online Student Services Team is here to help with any questions or concerns you have with your online classes. This web page also gives you tutorials that will help with being able to use CourseDen properly. We also have links to services and downloads that will help you succeed in your online class.

Below you will see tutorials for our new CourseDen system. We have created a series of tutorials for students in order to prepare for taking online courses, using the new system, and troubleshooting tips.

To login, use the current direct link: http://westga.view.usg.edu

Please navigate through our newly created tutorials below to prepare for the new system:

Getting Started
Accessibility
Calendar
Chat
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Classlist
Content
Discussions
Dropbox
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Email
Grades
Locker
News
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Online Resources Pager
Quizzes
User Progress
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All Tutorial Videos
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UWG|Online Maintenance Schedule:

Please see the Board of Regents GeorgiaView Maintenance Schedule for the latest dates and times for scheduled maintenance downtime. GeorgiaONmyLINE programs, such as eCore®, follow the schedule for D/X site regardless of campus affiliation.

Be sure to mark these dates in your calendar so you can allocate time for completing assessments, assignments, discussions, and other course related content.

** Note - if one of the above listed tools is still active when the server goes down, you WILL be kicked off with no chance to save, submit, or complete your materials.

 

Integrated/Internal Tools and Services Offered by UWG

Here you will find tools and services provided by the university or integrated into CourseDen.

Atomic Learning
Banweb
Binder
Blackboard
Collaborate

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Blackboard IM
Excel Center
myCourseDen
Mobile App

ReadSpeaker
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Smarthinking
StudyMate Class
Turnitin
Wikispaces
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Wimba Classroom
Wimba Voice
Writing Center

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Click the Icons Below to View Descriptions, Tutorials, and More!

The following section features recommendations of new tools discovered by staff and students at UWG. These tools should be useful in helping you succeed as an online student. UWG|Online does NOT provide training for the following services.

Adobe Reader
Any Video
Converter

Audacity
Google Drive
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Google Sites
iMovie
iTunesU
Piktochart
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PowToon
Prezi
Screencast-O-Matic
Seamonkey
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Slide Share
Study Blue
WinSCP

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This list of downloads shows the best versions of software to use CourseDen effectively.

Supported Internet Browsers

Java Plug-In

Other Recommended Software

Direct Link to CourseDen:

If you are experiencing latency/bandwidth issues accessing CourseDen using a portal login (i.e. http://www.westga.edu), always try using the direct link to login to CourseDen: http://westga.view.usg.edu

How to Login

STEP 1:
iconYou must have already registered your UWG ID at https://selfservice.westga.edu (hint = registered UWG ID accesses your UWG gmail).

STEP 2:

  • Log in at http://westga.view.usg.edu and enter:
    • Username = your registered UWG ID username (ex. sdoe1)
    • Password = your registered UWG ID password (hint = it’s at least 12 characters long)

Check Your Browser

Click on the following link to see if your computer and browser are compatible with CourseDen: http://www.usg.edu/usgweb/d2lchecker/

You will want to make sure that all of the checks say YES. If anything says NO, you will need to try to fix it or contact UWG|Online for help.

Need Help?

UWG ID:
Contact ITS Service Desk - M-F 8am-5pm - 678-839-6587 - servicedesk@westga.edu
Learn more about the UWG ID by visiting the UWG ID Information Page.

CourseDen (D2L):
Contact UWG|Online Helpdesk - M-F 8am-5pm - 678-839-6248 - online@westga.edu
CourseDen 24-hour Help - 1-855-772-0423 - http://D2Lhelp.view.usg.edu

Blackboard Collaborate After Hours Support

UWG|Online is happy to assist students with Blackboard Collaborate during normal business hours (see above for contact info)

For specialized assistance with Blackboard Collaborate after hours, contact them via the below options:

UWG|Online Student Services Twitter Page UWG|Online Student Services Facebook Page