Student Help
The UWG|Online Student Services Team is here to help with any questions or concerns you have with your online classes. This web page also gives you tutorials that will help with being able to use CourseDen properly. We also have links to services and downloads that will help you succeed in your online class.
Below you will see tutorials for our new CourseDen system. We have created a series of tutorials for students in order to prepare for taking online courses, using the new system, and troubleshooting tips.
To login, use the current direct link: http://westga.view.usg.edu
Please navigate through our newly created tutorials below to prepare for the new system:
 Quizzes |
Watch Our New Tutorial Videos on Youtube: 
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UWG|Online Maintenance Schedule:
Below are the maintenance schedules for our campus - Be sure to mark these dates in your calendar so you can allocate time for completing assessments, assignments, discussions, and other course related content. CourseDen will be taken down promptly at 10PM (every other Friday) and service will return by 7AM Saturday Morning.
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**Note - if one of the above listed tools is still active when the server goes down, you WILL be kicked off with no chance to save, submit, or complete your materials.
Direct Link to CourseDen:
If you are experiencing latency/bandwidth issues accessing CourseDen using a portal login (i.e. http://www.westga.edu), always try using the direct link to login to CourseDen:
http://westga.view.usg.edu
** See the "CourseDen (D2L)" Tab for the dates/times CourseDen will be taken down for maintenance or to see if UWG|Online reported any network latency issues
How to Login
Your username for CourseDen will be the same as your MyUWG user ID. If you do not know your user ID, you can go to the User ID Look-Up page.
On this page, enter your Student ID number (917#) and hit Search. This will display your User ID.
At the start of every term, your initial default password is the last two digits of your birth year followed by the last four digits of your social security number.
However, if you change your myUWG password, or Banner Password PIN, your CourseDen password will not change.
Check Your Browser
Click on the following link to see if your computer and browser are compatible with CourseDen: http://www.usg.edu/usgweb/browserchecker/
You will want to make sure that all of the checks say YES. If anything says NO, you will need to try to fix it or contact UWG|Online for help.
How to Get D2L Help
If you are experiencing problems with your online class, you can get help from UWG|Online Student Support by either calling us at 678-839-6248 or emailing us at online@westga.edu. We are available Monday - Friday between the hours of 8 am and 5 pm.
For assistance after operating hours (8am-5pm), please contact the 24/7 D2L Support Center at 1-855-772-0423 or at http://d2lhelp.view.usg.edu.
Blackboard Collaborate & Wimba Classroom After Hours Support
UWG|Online is happy to assist students with Blackboard Collaborate and Wimba Classroom during normal business hours (see above for contact info)
For specialized assistance with Blackboard Collaborate or Wimba after hours, contact them via the below options::
Toll Free at 1-877-382-2293 and/or http://support.blackboardcollaborate.com.
You can also access Wimba specific support documentation here: http://www.wimba.com/services/support.
Meet the Team:
UWG|Online's Student Service Helpdesk is here to help YOU!
UWG|Online Helpdesk Assistants
Casper Edwards
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Major: Management Information Systems |
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Amber Freeman
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Major: Psychology |
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Corinne Harper
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Major: Business Management |
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Mariam Hassan
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Major: Middle Grades Education Math and Science |
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Kaijor "KJ" Ndow
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Major: Computer Science |
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Shawn Nix
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Major: BFA Concentration in Photography from SCAD |
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Melissa "Jessi" Robinson
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Major: Pre-Nursing |
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Arden Shaffer
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Major: Criminology/Sociology |
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Chad Sims
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Major: BS in Music Education and MM in Music Performance |
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Christopher Smith
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Major: Management Information Systems w/ Minor in French |
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Tristan Strong
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Major: Management Information Systems and Marketing |
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This list of downloads shows the best versions of software to use CourseDen effectively.
Supported Internet Browsers
- Internet Explorer (Windows)
- Mozilla Firefox (Windows & Mac)
- Safari (Mac)
- Google Chrome (Windows & Mac)
Java Plug-In
Other Recommended Software
Featured Services & Tools from UWG|Online
Here you will find our featured services and tools recommended by UWG|Online. We'll feature new tools discovered by our staff, from students at UWG, and useful tools to help you succeed as an online student.
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Atomic Learning is an online technology training tool for students. It is easy to use, and you can answer many questions / train on many software systems and tools using this system. This service is provided for all UWG students, and the login credentials can be obtained by calling UWG|Online at 678-839-6248 (be sure you have your 917# ready).   
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Smarthinking is an online tutoring / writing assistance service provided to Fully Online Students at UWG. It is simple, fast, and always available and students can connect to live educators from any computer that has internet access, with no special software installation or equipment required. 
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StudyBlue is a free digital flash card software/service that helps students learn using a computer, smartphone, or tablet.
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UWG’s Excel Center is committed to helping you get past the bumps and detours as you find your own direction.
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At the University Writing Center, faculty tutors assist students with all areas of the writing process. They offer free, individual tutorials and welcome students from all disciplines, at any level.
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Click the Icons Below to View Descriptions, Tutorials, and More!
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Adobe Acrobat Reader is free software that lets you view and print Adobe Portable Document Format (PDF) files on your computer..
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UWG|Online recommends this program to students who need to do one of the following: convert video files, reduce file size, and/or reduce the frame size of their video
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Audacity is a fast, open-source, multi-track audio editor and recorder. It supports WAV, AIFF, Ogg, and MP3 formats. Features include envelope editing, mixing, built-in effects, and plug-ins, as well as unlimited undo.
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Blackboard Collaborate software solutions offer a social, interactive learning experience with virtual classrooms, online conferencing, instant messaging and more collaboration tools.
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Blackboard Instant Messaging (BB IM) allows students to use the system to implement virtual office hours, school services, meetings, and desktop video conferencing—all initiated through presence and instant messaging.
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Camtasia Relay provides reliable screen recording and sharing capabilities that allows you to record presentations of any kind and turn them into videos.
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Google Drive is a Web-based office suite all in one location. It allows you to create, edit and manage documents, presentations and spreadsheets while collaborating online in real-time.
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Learn to create, save, and enter data in spreadsheets and forms which can be shared with respondents of your choice. As they respond, their answers will be stored in a spreadsheet which you can use to analyze, graph and share the results.
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Google Sites is the easiest way to make information accessible to people who need quick, up-to-date access. People can work together on a Site to add file attachments, information from other Google applications (like Google Docs, Google Calendar, YouTube and Picasa), and new free-form content.
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iMovie is a movie editing application that allows Mac users to create movies from a number of different sources including digital video cameras, DV-encoded files, and pictures.
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iTunes U is a free medium that provides non-credit courses to anyone who wants to take them or find resources for their online classes, clubs, academic departments, or any media resource offered by the University.
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Prezi is a free web-based presentation application and storytelling tool that uses a single, infinite canvas instead of traditional slides.
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Screencast-O-Matic is a free screen and webcam recorder that captures video from your computer screen and allows you to share it via Screencast-O-Matic.com, YouTube, or save it to a video file.
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SeaMonkey is a free, open source cross-platform Internet Suite that consists of a web browser, e-mail and news client, and an HTML editor.
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SlideShare is an online community for sharing presentations. You can upload PowerPoint and Keynote presentations, Word and PDF documents, and videos.
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Wikispaces allows you to create a wiki, which is a space on the Web where you can share work and ideas, pictures, links, videos and media.
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Wimba Classroom is a live, virtual classroom that connects instructors and students and supports audio, video, application sharing, and content display.
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WinSCP is a free open source SFTP client for Windows. It allows file transfering between a local and remote computer and offers scripting and basic file manager functionality. Use this program to upload content to your student web directory.
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Follow @UWGonline |
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